Return & Refund Policy
## Cancellation Policy
1. Orders can be cancelled only before they are shipped.
2. Once an order has been shipped, it cannot be cancelled through our website.
3. If you wish to cancel your order before shipment, please contact our customer support immediately.
Return Policy
1. Returns and exchanges are applicable only to select products. Detailed return eligibility and conditions are mentioned on the respective product pages. Unless otherwise specified, the standard return request period is 5 calendar days from the date of delivery.
2. Products must be unused, uninstalled, and in their original condition. Items that have been installed, fitted, connected to plumbing, or show signs of use are not eligible for return unless there is a verified manufacturing defect covered under the warranty policy.
3. The product must be returned with its original packaging, tags, accessories, fittings, manuals, warranty card (if applicable), and invoice. Returns with missing components or damaged packaging may be rejected.
4. Customized, made-to-order, clearance, or other products specifically marked as non-returnable on the product page are not eligible for return or exchange.
5. If you receive a damaged, defective, incorrect, or incomplete product, please notify us within 48 hours of delivery by sharing clear photographs and/or an unboxing video along with your order details. Claims raised after this period may not be accepted.
6. In locations where our reverse pickup service is unavailable, customers will be required to securely pack and ship the product to our designated office address. The customer is responsible for ensuring that the product reaches us safely.
7. Return or exchange shipping charges may apply on a case-by-case basis unless the return is due to an incorrect product, transit damage, or a verified manufacturing defect.
8. All returned products are subject to inspection by our quality assurance team. We reserve the right to approve or reject any return or exchange request based on the condition of the product and compliance with this policy.
9. Exchanges are subject to product availability. If the requested replacement product is unavailable, an appropriate refund or alternative solution will be offered.
10. Approved refunds will be processed within 5–7 business days after the returned product successfully passes our quality inspection. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
11. Manufacturing defects identified after installation will be handled under the applicable Warranty Policy and not under this Return Policy.
## Important Notes
* Products must be unused, uninstalled, and unwashed (where applicable) for hygiene and quality reasons.
* The original packaging, labels, and tags must be intact.
* Please retain the original purchase invoice, as it is required for processing returns, exchanges, or warranty claims.
* Return or exchange requests submitted after the applicable return period will not be accepted.
* Products damaged due to misuse, improper installation, negligence, unauthorized repairs, or normal wear and tear are not eligible for return.
* Please ensure that the product is securely packed before shipping to prevent transit damage. We shall not be responsible for products damaged during return transit due to inadequate packaging.
For any assistance regarding returns, exchanges, or cancellations, please contact our Customer Support team through the contact details provided on our website.